PRIVACY POLICY

Introduction

OZ Labs LLC (“OZ Labs,” “we,” “us,” “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and how you can exercise your rights regarding your personal data.

By using theozlabs.com, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly:

  • Name and contact information (email address, mailing address, phone number)
  • Account login credentials (if you create an account)
  • Payment information (processed securely through our third-party payment processor — we do not store card numbers)
  • Order information and product selections
  • Communications you send to us (support emails, contact form submissions)
  • Affiliate application information

Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on Site
  • Referring URL
  • Cookies and similar tracking technologies (see Cookie Policy)

How We Use Your Information

We use collected information to:

  • Process and fulfill your orders
  • Communicate order status, shipping updates, and support responses
  • Maintain your account
  • Send transactional emails (order confirmations, shipping notifications)
  • Send marketing emails (if you have opted in)
  • Improve our website, products, and services
  • Comply with legal obligations
  • Detect and prevent fraud and unauthorized activity
  • Administer our affiliate program

Legal Basis for Processing (where applicable)

For U.S. residents in states with applicable privacy laws, we process data on the following bases:

  • Contract performance: Processing necessary to fulfill your order
  • Legitimate interest: Analytics, fraud prevention, service improvement
  • Consent: Marketing communications (where opt-in consent is obtained)
  • Legal compliance: Where required by applicable law

Information Sharing

OZ Labs does not sell your personal information. We may share information with:

  • Payment processors: For secure payment transaction processing
  • Shipping carriers (USPS): For order fulfillment (name and address only)
  • Analytics providers: For site analytics (data may be aggregated or anonymized)
  • Email service providers: For transactional and marketing email delivery
  • Affiliate platform providers: For affiliate program management
  • Legal authorities: When required by law, subpoena, or legal process
  • Business successors: In the event of a merger, acquisition, or sale of OZ Labs assets

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including legal and accounting obligations. Order records are typically retained for 7 years for tax and accounting purposes. Marketing consent data is retained until consent is withdrawn.

Your Privacy Rights

Depending on your state of residence, you may have rights including:

  • Access: The right to request a copy of personal information we hold about you
  • Correction: The right to request correction of inaccurate information
  • Deletion: The right to request deletion of your personal information (subject to legal retention requirements)
  • Opt-out of marketing: The right to unsubscribe from marketing communications at any time
  • California residents (CCPA/CPRA): The right to opt out of the sale of personal information (OZ Labs does not sell personal information); right to non-discrimination for exercising privacy rights

Security

OZ Labs uses reasonable technical and organizational security measures to protect your personal information, including SSL/TLS encryption for data transmission and access controls for internal data handling. No internet transmission is completely secure; we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites. OZ Labs is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

OZ Labs does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information, we will delete it promptly.

Contact

Privacy inquiries: support@theozlabs.com